Types of Metrics Useful in IT System Monitoring

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Employees using an IT monitoring system

Most elements in your business run on computerized systems. The system should hence be capable of responding to various situations in the shortest time possible throughout to guarantee that your company does not suffer a loss.

Without continuously monitoring your computer systems, it is hard to realize there is an issue until it is too late and you will by this time have suffered costly downtimes. There are different monitoring solutions currently available.

Without an IT solutions expert in the US, however, picking the right solution for you will be a trial and error venture. This will waste a lot of your resources and might affect your entire IT operation.

The proper monitoring tool will collect data detailing the operation of various components in your whole network. This data is then professionally interpreted to generate meaningful information on your system’s performance.

The following are a few of the metrics which IT experts will focus on when monitoring your network’s performance.

Work Metrics

These indicate the state of your IT system by measuring some of its useful output. There are four subtypes of work metrics collected including throughout, success, error and performance metrics.

Throughout metrics record, the quantity of work your network handles within a specified time while success metrics represent the work percentage it successfully executes. Error metrics will capture all the erroneous results per unit time to assess any points of concern which should be rectified.

Performance metrics evaluate the efficacy of a specific component in your network’s operation. Latency is the standard performance metric observed since it denotes the time your system will take to complete different tasks.

Resource Metrics

Employee using a resource monitoring softwareMost software infrastructure is a resource for other components in your system. Some like the CPU, network interfaces and memory disks are low-level resources while geolocation microservices and databases are higher-level components.

Resource metrics are essential for the reconstruction of detailed pictures of the IT system’s condition for the diagnosis and investigation of different issues. The four key areas covered by resource metrics include utilization, availability, errors, and saturation.

Utilization denotes the percentage of time a resource is busy while saturation encompasses its queued tasks. Errors represent those that might not be observable in produced work but affect your network’s operation while availability is the percentage time of the resource’s response to queries.

Event Metrics

These encompass rare and discrete occurrences in your network. Event metrics might provide an understanding of any behavior changes, third-party notifications, internal code releases, build failures, addition, and subtraction of hosts which affect your network’s operation. The metrics are only interpreted in conjunction with other parameters.

Transaction Metrics

These are useful for all types of financial transactions. The parameters encompass all subscriptions, cancellations, purchases and other financial information. They can be used to assess failed or incomplete transactions and centralize your financial information.

These types of metrics seem simple enough to collect and interpret, but they are far from it. An outsourced IT expert will use the right resources to generate a comprehensive report based on these metrics for your IT network’s improvement. This way, you can readily resolve any issues and keep your operation profitable throughout.